Orders can be cancelled within 24 hours of placing the order, provided the product has not been processed, customized, or shipped. Once processing or dispatch has begun, the order cannot be cancelled. To cancel an order, please contact our support team at guroosenthurenterprises@gmail.com with your order details and reason for cancellation.

Refunds are applicable only for eligible cancellations or approved returns. Once your cancellation or return request is approved, the refund will be processed within 7–10 business days to your original mode of payment. Shipping charges and service fees (if any) are non-refundable. In case of delayed or missing refunds, please check with your bank or payment provider before contacting us.

Returns or replacements are only accepted for damaged, defective, or incorrect products received. To initiate a return, please contact us within 48 hours of receiving the product and provide relevant images or proof. Products must be unused, in their original packaging, and accompanied by the receipt or proof of purchase.

Customized, personalized, or special-order products cannot be cancelled or refunded once the production process has started. Digital or service-based products are non-refundable once delivered or accessed.

If you have any questions about our Cancellation or Refund Policy, please contact us at: guroosenthurenterprises@gmail.com